All items must be returned new, unworn (no makeup or marks), and original tags intact within 14 DAYS of receiving your item. The buyer is responsible for all shipping charges back. We are happy to help you exchange your item, however, we cannot guarantee that the product you want will be in stock while your return is in transit back to us.
If you know the item you wish to exchange for, and you want to make sure it isn’t sold out before your return arrives, we advise you do the following:
- Email customer service at journeyfive.help@gmail.com and let them know what item you would like to exchange for. They will send you an Invoice to purchase the new item.
- Through the Invoice, purchase the item you are exchanging for.
- (That way we can send you the item you want asap, without waiting for your return to get back to us.)
- Print and fill out the RETURN/EXCHANGE FORM, selecting ‘code 5’ as the return code
- Mail your original item back to us with the completed form.
- MAKE SURE TO CIRCLE EXCHANGE AT THE TOP OF THE FORM
- When we receive your return item back, we will process a refund for the original amount paid.
If you prefer to exchange on receipt of return, please print and complete our RETURN/EXCHANGE FORM from the link below.
Please circle ‘Exchange’ at the top of the form and select return ‘code 6’. In the comments section indicate what item you would like to exchange for and a customer service representative will contact you. Just remember, if you choose this option, we cannot guarantee the product will be in stock by the time your exchange arrives back to us.
PLEASE PRINT AND FILL OUT OUR RETURN/EXCHANGE FORM and INCLUDE IT WITH YOUR RETURN
RETURN FORM AND INSTRUCTIONS
SEND YOUR RETURN/EXCHANGE TO:
JOURNEY FIVE
88 N Fort Lane
LAYTON, UT 84041
